Frequently Asked Questions

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods at checkout. All transactions are encrypted and secure.

Is it safe to order from your website?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your security and privacy are our top priorities.

Can I modify or cancel my order after placing it?

Please contact us immediately at your earliest convenience. If your order hasn't been processed yet, we'll do our best to accommodate changes or cancellations. Once shipped, standard return policies apply.

Do you offer wholesale or bulk pricing?

Yes, we offer B2B wholesale programs for qualified retailers and businesses. Please contact us for catalog access and pricing information.

Shipping & Delivery

Where do you ship?

We ship domestically throughout the United States and internationally to select countries. Shipping options and rates will be calculated at checkout based on your location.

How long will it take to receive my order?

Domestic orders typically arrive within 7-15 business days. International delivery times vary by destination, generally 7-21 business days. You'll receive tracking information once your order ships.

Do you offer expedited shipping?

Yes, express shipping options are available at checkout for faster delivery on most items.

What if my order arrives damaged or defective?

We're sorry if that happens. Please contact us within 48 hours of delivery with photos of the damage, and we'll arrange a replacement or refund promptly.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for most items in original, unused condition with tags attached. Some exclusions apply (final sale items, personalized products). Please review our full Return Policy for details.

How do I initiate a return?

4 Steps

1. Visit our website www.mandotos.com
2. Scroll to the bottom.
3. Click on Returns to initiate your return.
4. Contact our customer service team to receive further instructions if needed. We'll guide you through the process to ensure a smooth experience.

When will I receive my refund?

Refunds are typically processed within 5-7 business days after we receive and inspect your return. The credit will appear in your original payment method within 7-10 business days depending on your financial institution.

Do you offer exchanges?

Yes, we're happy to exchange items for a different size, color, or style subject to availability. Contact us to arrange an exchange.

Products & Inventory

Are your products authentic?

Yes, we guarantee 100% authentic products. We work directly with authorized distributors and brands to ensure quality and authenticity.

When will out-of-stock items be available again?

Restocking times vary by product. You can sign up for back-in-stock notifications on product pages, and we'll email you when items become available.

Do you offer gift wrapping?

No giftwrapping available at this time.

Account & Privacy

Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

How do you protect my personal information?

We take privacy seriously and never sell your personal information. Please review our Privacy Policy for complete details on how we collect, use, and protect your data.

How can I update my account information?

Log into your account and navigate to account settings where you can update your email, password, addresses, and preferences.

Customer Service

How can I contact customer service?

You can reach us via email, phone, or our contact form. We typically respond within 24 hours during business days.

What are your customer service hours?

Our team is available Monday through Friday, 9 AM - 6 PM CST. We're closed on major holidays.

Do you have a loyalty or rewards program?

We value our customers and periodically offer special promotions and exclusive access to our loyalty program. Sign up for our newsletter to stay informed about upcoming offers.

Still have questions? We're here to help. Contact us and our team will get back to you promptly.